Supply and installation of e-Consulate System (modules) and IT equipment

Project Summary

Country  Armenia 
Overall project value
EUR 721,777
USD 805,942
AMD 388,222,195
Proportion carried out VXSoft (%) 50
Number of staff provided11
Name of clientMinistry of Foreign Affairs of RA
Origin of funding
The WB, Third Public Sector Modernisation Project
Name of consortium membersUNICOMP CJSC, HARMONY Fund
Duration of the projectMay 2017 - May 2018

Detailed description of project:

The purpose of this project was to modernize and enhance the “e-consulate” system within the framework of the component “e-Governance solutions for improved service delivery” and to create a capability for modernization, enhancement of the operating system, and provision of new services, through an on-line filing portal. The system will be integrated with the current payment system of RA for accepting possible payments, with the responses to applications being delivered to citizens by means of a mailing service.

Software solutions delivered:

  • Modernization/redevelopment of current e-consulate system
  • Modernization of existing services
  • Development of new services for modernized e-consulate system and its integration with overall RA e-governance infrastructure
  • Portal graphic design
  • Creation of search and reporting modules
  • Integration with e-payments portal
  • Establishment of live data exchange with the police, CARO, and other relevant Government bodies
  • Development of publicly available online e-consulate system
  • Development of an online forms designer to enable development and publication of Consular application forms
  • Complete automation of application submission process
  • Development of registered user personal inbox for citizens to view/draft/edit/archive their consular applications and track changes on their submitted applications
  • Development of online forms for each type of application
  • Distance training of employees from 50 consulate units, as well as corresponding employees in the RA MFA consular department, conducted via Skype or other relevant video conferencing tool. 

Tasks delivered

  • Development of software specifications for programming teams
  • Development of software integration methodology and specifications
  • Software development installation and testing
  • User acceptance testing
  • Business process analysis
  • Management consulting
  • Change management strategy development and implementation
  • Development of online training curricula and methodology
  • Development of user and administration manuals
  • System stress testing
  • Training of different user groups
  • Software integration with other e-gov systems

Demo version is available at