Title: Support Center Specialist
Duration: Long term
Employment Type: Full-time
Location: Yerevan, Armenia.
We are seeking a skilled
Support Center Specialist to provide high-quality technical assistance, guidance, and training for our growing suite of e-government systems. If you have strong troubleshooting abilities, experience with help desk environments, and a passion for clear communication, we invite you to help us deliver exceptional support to diverse user groups.
Responsibilities
- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
- Evaluate and resolve users' issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems' features;
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the product customers.
Qualifications- University degree (Bachelor/Master)
- Excellent user-level computer skills (MS Windows, Office family products);
- Experience in providing technical customer service as a Customer Support Specialist or in a similar CS role, and training users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with public administration is a plus;
- Experience using help desk, task management software (preferably Jira) and remote support tools (Teamviewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases.
Salary: Starting from 150.000 AMD Net a month
Application Procedure: Interested candidates can send their CVs to:
[email protected]
indicating "Support Center Specialist" in the subject of the emails or deliver
them to VXSoft LLC at the address: 24D Baghramyan ave. 3-th floor
(Campus of the National Academy of Sciences, building of Scientific
Library, 3-rd floor, office of the VXSoft) on weekdays from 10:00 to
17:00. No phone queries are proposed for applicants. Only shortlisted
candidates will be contacted for an interview.
